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Centre for Policy on Ageing | |
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| Modernising service delivery: the integrated services prototype | | Corporate Author | Social Research Branch, Department of Social Security - DSS |
| Publisher | DSS Social Research Branch, London, 1999 |
| Pages | unnumbered (Department of Social Security research summary) |
| Source | Keith Watson, Social Research Branch, Adelphi, 1-11 John Adam Street, London WC2N 6HT. |
| Keywords | Pensions ; Coordination ; Social surveys ; Lewisham. |
| Annotation | Department of Social Security (DSS) research report no.104 was an evaluative study carried out by Martin Hamblin to consider how well the Lewisham Integrated Services Prototype (launched in April 1998) reflected the principles of an active modern service from the perspectives of both customers and staff. The study was designed to explore attitudes towards new ways of delivering social security benefits. It focused on issues including joint customer visits, tele-claiming, joint electronic claim forms, customer kiosks, joint information and advice, integrated working, data sharing and case management. 117 individuals took part in the study: 84 customers and 33 staff. Overall, the Lewisham Prototype was generally considered to provide a good basis from which to develop the delivery of social security benefits. (RH). |
| Accession Number | CPA-991221202 B |
| Classmark | JJ: QAJ: 3F: 82LO * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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