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Centre for Policy on Ageing | |
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| Reducing the impact of major organizational change among senior center participants | | Author(s) | Irwin Nesoff |
| Journal title | Journal of Gerontological Social Work, vol 32, no 1, 1999 |
| Pages | pp 19-42 |
| Source | http://www.tandfonline.com |
| Keywords | Day centres ; Consumer ; Satisfactory ; Administration of care ; Voluntary agencies ; United States of America. |
| Annotation | This exploratory study presents findings from a sample of 11 US centres for older people that underwent transition from direct government operations to non-profit sponsorship. Interviews with focus groups revealed members' reactions to this change, on issues concerning food and meal service, the physical building, staffing and activities. Clients were also concerned with changes as regards: the need to communicate a compelling reason for change; developing a positive connection to the new sponsor on the part of participants; creating concrete improvements in the service that members can point to; and recognising the strong bond with previous operational methods by participants with a prior claim to membership. The exploratory nature of this study and the limited sample focusing on such centres suggest the need for further inquiry. However, this qualitative study provides information for practitioners planning major organisational change. The themes revealed by participants are compared to those expressed in the literature for staff resistance to change. The importance of considering participant resistance to change is stressed in planning and implementing a successful change effort. (RH). |
| Accession Number | CPA-991109229 A |
| Classmark | NMC: WY: 5HH: Q: PK: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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