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Centre for Policy on Ageing | |
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| Client satisfaction with transportation and handyman/chore services in a pilot shared cost-service coordination | | Author(s) | Mary Bear, Margaret Sauer |
| Journal title | Journal of Gerontological Social Work, vol 31, nos 3/4, 1999 |
| Pages | pp 133-148 |
| Source | http://www.tandfonline.com |
| Keywords | Housing [elderly] ; Maintenance ; Transport services ; Consumer ; Satisfactory ; Pilot ; United States of America. |
| Annotation | The authors investigate the validity and reliability of two new instruments to measure client satisfaction with transportation (TSM) and handyman/chore (HSM) services, and determines the degree to which clients were satisfied with the services received in a pilot cost share service. Reliability testing revealed that both the TSM and the HSM had high internal consistency with respective Chronbach's Alphas of .73 and .77. Validity testing with the TSM (r=.52, p<.01) and the HSM (r=.3, p_.05) also yielded significant positive correlations with their criterion measures. Thus, there is some evidence that the TSM and the HSM are methodologically sound instruments that can be used to evaluate client satisfaction with transportation and handyman chore services. (RH). |
| Accession Number | CPA-991109224 A |
| Classmark | KE: 5P6: O: WY: 5HH: 4UC: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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