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Centre for Policy on Ageing | |
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Modern social services: a commitment to improve
— the 8th annual report of the Chief Inspector of Social Services, 1998/99 | | Author(s) | Denise Platt |
| Corporate Author | Social Services Inspectorate - SSI, Department of Health - DoH |
| Publisher | Social Services Inspectorate, Department of Health, London, 1999 |
| Pages | 120 pp (CI(99)11 |
| Source | Department of Health Publications, PO Box 777, London SE1 6XH. Or from NHS Responseline 0541 555455. Internet: www.doh.gov.uk/scg/mssacti.htm. Also: braille, cassette, disk, or large print. |
| Keywords | Services ; Mental disorder ; Care support workers ; Social Services Departments ; Inspection ; Annual reports. |
| Annotation | This annual report draws on the work of the Social Services Inspectorate (SSI) to provide an assessment of the current position of social services, and identifying key areas for improvement. It cites examples of good practice on some general themes, including: the views of lay assessors; consistency of practice and service; services designed for the people using them; protection from abuse and neglect; and quality of care. In particular the report highlights: the importance of front line managers in delivering quality services; concerns about social work practice; the need to target resources to promote independence; the need to develop quality assurance and performance management systems to ensure consistency of response; the need to use information positively to improve and reshape services to achieve better outcomes for service users; and the need to listen to users and carers, and to put their concerns at the heart of service development. The implications of the "Modernising social services" White Paper for the SSI are also outlined. (RH). |
| Accession Number | CPA-991014001 B |
| Classmark | I: E: QRS: PF: 3U: 6KA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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