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Centre for Policy on Ageing | |
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| Intervening in family staff conflicts in nursing homes | | Author(s) | Linda Vinton, Nicholas Mazza, Yu-Soon Kim |
| Journal title | Clinical Gerontologist, vol 19, no 3, 1998 |
| Pages | pp 45-68 |
| Source | http://www.tandfonline.com |
| Keywords | Residents [care homes] ; Nursing homes ; Care home staff ; The Family ; Social workers ; Aggression ; Social interaction ; United States of America. |
| Annotation | The research described in this article was an attempt to expand the authors' previous work on family-staff relationships. The focus is on explanatory or situational factors associated with family-staff conflicts in nursing homes, as reported in a random survey of 304 nursing home social work directors. Over a two-week period, one-third of the respondents reported a total of 157 verbally aggressive and 38 acts of physically aggressive behaviours perpetrated primarily by residents' children and spouses against nurses, social workers and nurses' aides. The situational factors most frequently cited were: family members difficult to please; took issue with patient care practices; and were unrealistic in terms of their expectations about what staff should do for residents. Social workers most often had primary responsibility for resolving conflicts and used family-focused interventions. The authors conclude with implications for clinical practice in long-term care settings. (RH). |
| Accession Number | CPA-990826268 A |
| Classmark | KX: LHB: QRM: SJ: QR: EPB: TMA: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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