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Piloting Best Value and Better Government for Older People in Exeter
Author(s)James Kelly
Journal titleManaging Community Care, vol 7, issue 2, April 1999
Pagespp 25-32
KeywordsServices ; Transport services ; Local Authority Agencies ; Quality ; Consumer ; Participation ; Pilot ; Projects ; Exeter.
AnnotationExeter is currently the location for two major projects to improve people's involvement in the services they receive and develop civic awareness, promote liaison between the different agencies involved in public services, and carry out fundamental service reviews to produce services people what they want at a price they want to pay. This article reviews the Best Value Project, which involves four principal public agencies in the city: Exeter City Council, North and East Devon Health Authority, Devon County Council, and Exeter Council for Voluntary Services. The Project has promoted widespread public consultation, and services to be reviewed include housing, environmental issues, and a wide range of social issues such as community care. The Better Government for Older People Project has specifically aimed to improve older people's ability to take part in consultation, via a Visioning Day, and the setting up of two focus groups to review transport for older people in the city, and public agencies' communication with older people. (RH).
Accession NumberCPA-990824265 A
ClassmarkI: O: PD: 59: WY: TMB: 4UC: 3E: 8DEE

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