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Centre for Policy on Ageing | |
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Social care: management best practice
— a study of small and medium sized enterprises | | Corporate Author | Department of Trade and Industry - DTI; Department of Health - DoH |
| Publisher | Department of Trade and Industry, London, 1999 |
| Pages | 16 pp |
| Source | DTI Publications Orderline, Admail 528, London SW1W 8YT. |
| Keywords | Care homes ; Community care ; Commercial care ; Voluntary agencies ; Remuneration ; Training [welfare work] ; Management [care] ; Quality ; Case studies. |
| Annotation | The personal social services sector employs one and quarter million staff, approximately 5% of the UK workforce, in an estimated 25,000 organisations with private, voluntary and statutory employers. This booklet outlines key themes for managing change in the social care sector: leadership during change; customer satisfaction; people as assets; resource management; and the "management edge" (an organisation's reputation for quality of care). A series of case studies illustrates management best practice: two residential homes, Wellfield Residential Care Home in Flintshire, and Headcorn Hall, Kent; two charities providing community-based support for people with learning disabilities, ELCAP in East Lothian and Midlothian, and United Response based in Putney; a similar not-for-profit organisation, Partnership, based in Aberdeen serving northeast Scotland; and a training centre for care staff, Barnsley Independent Care Consortium (BICC). General guidance on the national minimum wage (NMW) is also included. (RH). |
| Accession Number | CPA-990803001 P |
| Classmark | KW: PA: PI: PK: WL: QW: QA: 59: 69P * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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