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Centre for Policy on Ageing | |
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| "You can't ring the bell!" | | Author(s) | Richard Hollingbery |
| Journal title | Generations Review, vol 9, no 1, March 1999 |
| Pages | pp 17-19 |
| Keywords | Health services ; Services ; Consumer ; Participation ; Rights [elderly]. |
| Annotation | This article is based on a proposal to develop "mystery visitors" as a quality audit system using the experience of older people using health and social services. It is funded by a research grant aided by the Averil Osborn Fund of the British Society of Gerontology (BSG) in conjunction with the Centre for Applied Gerontology, University of Birmingham. There are three starting points for this article: empowerment or user involvement of older people; using older people as researchers; and quality audit and customer satisfaction. Comments from two focus groups are summarised, and suggested quality indicators are listed. (RH). |
| Accession Number | CPA-990721220 A |
| Classmark | L: I: WY: TMB: IKR |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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