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Centre for Policy on Ageing | |
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| User-practitioner transactions in the new culture of community care | | Author(s) | Nicky Stanley |
| Journal title | British Journal of Social Work, vol 29, no 3, June 1999 |
| Pages | pp 417-435 |
| Keywords | Community care ; Needs [elderly] ; Evaluation ; Management [care] ; Social workers ; Consumer ; Interaction [welfare services] ; Social surveys. |
| Annotation | The findings are described of a research project examining the views and practice of social workers in undertaking assessments in a local authority after implementation of of the NHS and Community Care Act 1990. While the assessors expressed dissatisfaction with some aspects of the new system of care management, overall they appeared to be taking the new culture on board. Managers were consistently more enthusiastic than practitioners. Both groups saw needs-led assessment, user choice, and keeping users in their own homes as central objectives of care management. The shadowing of ten community care assessments allowed the degree to which these objectives were realised in practice to be explored. Users' experience of the new culture was also studied. The user-practitioner transactions observed suggest that those users who were able to articulate their own needs forcefully were most likely to exercise choice. It is argued that the new culture of community care embodies "consumer choice" rather than "user choice". (RH). |
| Accession Number | CPA-990719205 A |
| Classmark | PA: IK: 4C: QA: QR: WY: QK6: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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