Centre for Policy on Ageing
 

 
Involving users - improving the delivery of local public services
Corporate AuthorService First Unit, Cabinet Office; Consumer Congress; National Consumer Council - NCC
PublisherCabinet Office, London, 1999
Pages26 pp
SourceService First Unit, Horse Guards Road, London SW1P 3AL.
KeywordsServices ; Standards of provision ; Consumer ; Participation ; Projects.
AnnotationPublic service providers increasingly accept the need to consult and involve their users. This guide is intended to help public service providers become more effective at consulting and involving their users, at setting standards that matter to them, and at working together to achieve them. It is based on first-hand experience of working closely with service providers and their users over an 18-month period. The user agenda is taken as the starting point; and particular attention is paid to users' involvement in decisions. The guide discusses experiences of, and barriers to, consulting and involving apparently "hard to reach" groups. (RH).
Accession NumberCPA-990707218 B
ClassmarkI: 583: WY: TMB: 3E

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