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Centre for Policy on Ageing | |
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| Implementing a case management program designed to enhance primary care physician practice with older persons | | Author(s) | F Ellen Netting, Frank G Williams |
| Journal title | Journal of Applied Gerontology, vol 18, no 1, March 1999 |
| Pages | pp 25-45 |
| Keywords | Case work ; Management [care] ; General practice ; Coordination ; Interaction [welfare services] ; United States of America. |
| Annotation | A qualitative analysis of a US case management programme is presented. This collaborative research design uses semi-structured interviews and observational field methods. Nested within a changing health care environment and a corporation that is restructuring, three general practices form the intervention sites. During the course of the project, there is high turnover among project staff and doctors. This analysis begins with the intervention in which case managers mobilise resources, monitor medication and health care compliance, educate participants, and provide caregiver support and follow-up. Adjusting to and defining the case management role, structuring supervision and nurturing the intervention, and communicating (both written and face-to-face) with diverse general practitioners (GPs) are ongoing tasks throughout project development. The importance of clear communication, the need for great flexibility, and the search to maintain project integrity (keeping sight of the intervention) emerge as critical themes. (RH). |
| Accession Number | CPA-990604002 A |
| Classmark | IGA: QA: L5: QAJ: QK6: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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