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Recording with care : what people say and what needs to be done
 — suggestions for managers on improving case recording in social services departments
Corporate AuthorSocial Care Group, Social Services Inspectorate - SSI, Department of Health - DoH
PublisherDepartment of Health, London, 1999
Pagesunnumbered (summary)
SourceDoH Stores, PO Box 410, Wetherby LS23 7LN.
KeywordsCase work ; Social Services Departments ; Management [care] ; Standards of provision.
AnnotationA recent SSI inspection of case records showed that generally case recording had been given insufficient management attention. However, where case recording policies and practice had been developed, and were backed by management action, there were significant benefits for the quality of work undertaken and the relationships with service users. This summary of the full inspection report concerns the main points for managers to bear in mind: policies and procedures; sharing and access to records; use of information technology; equality of opportunity; and the management task. (RH).
Accession NumberCPA-990201203 B
ClassmarkIGA: PF: QA: 583 *

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