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Centre for Policy on Ageing | |
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| A report of the review of social services in Coventry City Council | | Corporate Author | Joint Reviews of Local Authorities' Social Services, Audit Commission; Social Services Inspectorate - SSI, Department of Health - DoH |
| Publisher | Audit Commission Publications, Abingdon, 1998 |
| Pages | 99 pp (Joint reviews) |
| Source | Audit Commission Publications, Bookpoint Ltd., 39 Milton Park, Abingdon, Oxon OX14 4TD. |
| Keywords | Social Services Departments ; Performance ; Inspection ; Evaluation ; Coventry. |
| Annotation | The purpose of this review is to assess the extent to which local people in Coventry are well served by social services. It gives a profile of the authority; considers evidence about how well the authority responds to users' needs; and assesses evidence regarding the effectiveness of planning for the needs of the population, and how well resources are managed. Using results from a survey of users and carers, the report highlights the authority's performance in comparison to others. While 78% of users and carers thought that services received were excellent or good, the review concludes that people in Coventry are not consistently well served: choices that have been made in resourcing and managing the social services department (SSD) leave some vulnerable people at risk. Key issues are identified for services to develop and improve: fairness, choice and consistency of care for individuals; clarity and accountability in the management of risks, priorities, service delivery, resource management, and staff performance; getting better value from resources; and seeing, communicating and delivering the future direction for social services. (RH). |
| Accession Number | CPA-981203003 B |
| Classmark | PF: 5H: 3U: 4C: 87G |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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