| |
| |
| |
Centre for Policy on Ageing | |
 | |
|
Older people as consumers in care homes
— a report by the Office of Fair Trading | | Corporate Author | Office of Fair Trading (OFT) |
| Publisher | Office of Fair Trading, London, 1998 |
| Pages | 64 pp (OFT 242) |
| Source | OFT, PO Box 366, Hayes UB3 1XB. |
| Keywords | Care homes ; Nursing homes ; Residents [care homes] ; Financial services [older people] ; Complaints [services] ; Information services ; Contracts ; Social surveys ; Reports ; United Kingdom. |
| Annotation | On 9 July 1997 the Office of Fair Trading (OFT) announced that it intended to undertake an enquiry on residential care homes and nursing homes. The main aims were to: examine what information was provided to residents about the residential care home; the use of contracts; the financial protection given to residents; and the effectiveness of the complaints procedure. Views were sought and received from residents, relatives, pressure groups, government departments, local authorities, and health authorities. In addition, a survey of 965 residents in homes in England, Scotland and Wales was conducted. Recommendations to care home owners include: to provide comprehensive and clearly written information; to ensure that contracts are given to all residents; and to provide clearer information on complaints' procedures. The report also calls for inspectors to be given power to monitor the handling of residents' finances against national enforceable standards. (AKM). |
| Accession Number | CPA-981027211 B |
| Classmark | KW: LHB: KX: J: QLV: UV: 6QH: 3F: 6K: 8 |
Data © Centre for Policy on Ageing |
|
| ...from the Ageinfo database published by Centre for Policy on Ageing. |
| |
|
|