| |
Centre for Policy on Ageing | |
 | |
|
Within reason
— access to services for blind and partially sighted people | | Author(s) | Alun Thomas |
| Corporate Author | Royal National Institute for the Blind - RNIB |
| Publisher | RNIB, London, 1998 |
| Pages | 88 pp (Campaign report 5) |
| Source | RNIB, 224 Great Portland Street, London W1N 6AA. |
| Keywords | Blindness ; Partial sight ; Health services ; Transport services ; Retailing ; Financial institutions ; Accessibility. |
| Annotation | Now that the Disability Discrimination Act (DDA) has come into force, service providers need to be aware of what constitutes reasonable expectations on the part of consumers, regardless of disability. In this report, telephone interviews, questionnaires and focus groups were used to gather the views of blind and partially sighted people on current provision. In-depth findings are presented on some of the commonest types of services used by visually impaired people: health services, retailing, transport, financial services, and utilities. Covered in less depth are services of: arts, entertainment and religious venues; hotels, catering and tourism; sport and leisure; and education and employment. A number of common themes on accessibility of services emerged: staff assistance and awareness; access to information; mobility; technology; identifying and purchasing items; physical access; and health and safety. Advice to service providers centres round two key points: planning ahead; and responding to the needs of the individual. (RH). |
| Accession Number | CPA-981013217 B |
| Classmark | BS: BSP: L: O: WW: WNL: 5CA |
Data © Centre for Policy on Ageing |
|
| ...from the Ageinfo database published by Centre for Policy on Ageing. |
| |
|