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Centre for Policy on Ageing | |
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In good company?
— examining the provision of quality services for disabled customers in the light of the Disability Discrimination Act 1995 | | Author(s) | Jill Stewart |
| Corporate Author | SCOPE |
| Publisher | SCOPE, London, 1996 |
| Pages | 101 pp |
| Source | SCOPE, 12 Park Crescent, London W1N 4EQ. |
| Keywords | Physical disabilities ; Consumer ; Service industries ; Retailing ; Law ; Standards of provision. |
| Annotation | Implementation of the Disability Discrimination Act 1995 began in late 1996, and companies providing goods and services to the general public are required to look at ways in which the Act affects the running of their businesses. This report investigates preparation by nineteen of the UK's top businesses, not only to comply with the Act, but also to win and maintain their share of services to disabled customers. Findings from the research in relation to good practice are outlined and recommendations made with regard to: the business case; policies; providing access; common problems; disability awareness and equality training; planning and implementing access for disabled customers; monitoring; benchmarking; company awareness and views on the Act; holidays and tourism; insurance; and the views of small businesses. Case studies are included for the 19 companies; and from the advice and information gathered, the report suggests a strategy for introducing quality services for disabled customers. (RH). |
| Accession Number | CPA-980908243 B |
| Classmark | BN: WY: XK: WW: VR: 583 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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