Centre for Policy on Ageing
 

 
AIMS - a dispute prevention and resolution service for residents of rented sheltered housing
Author(s)Rudi Reeves
Journal titleEAGLE Journal, vol 6, no 6, June/July 1998
Pagespp 4-7
KeywordsResidents [care homes] ; Rights [elderly] ; Consumer protection ; Sheltered housing.
AnnotationDisputes can be an unfortunate by-product of the interplay between individuals, individuals and groups, and between larger groups, and inevitably part of life at all ages. Residents of sheltered housing schemes may need educating about their rights to complain and to be heard. This article outlines the work of reference groups such as the Centre for Dispute Resolution (CEDR), under whose auspices over 85% of all mediations are successful. This article describes the work of AIMS, which is funded by Age Concern, the Housing Corporation, and the Housing Association Charitable Trust, and provides a complete dispute resolution service to residents of rented sheltered housing in England and Wales. (RH).
Accession NumberCPA-980907001 A
ClassmarkKX: IKR: WYP: KLA

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