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Centre for Policy on Ageing | |
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| Regulating for quality in the voluntary sector | | Author(s) | Norman Johnson, Sandra Jenkinson, Ian Kendall |
| Journal title | Journal of Social Policy, vol 27, part 3, July 1998 |
| Pages | pp 307-328 |
| Keywords | Voluntary agencies ; Registration eg homes, nursing homes ; Social Services Departments ; Contracts ; Quality. |
| Annotation | The implementation of the NHS and Community Care Act 1990, the greatly increased use of voluntary sector providers, and the switch from grants to contracts form the background to this study. The article brings together two main themes in current social policy debate in the personal social services: regulation and quality assurance. Contracts are seen as increasingly significant forms of input, process and output regulation, although their impact depends upon their type and specificity, and on purchasers' capacity to monitor contract compliance, and the sanctions available to them. Clarification of the conceptual framework is followed by the report of an empirical study of the position in a single large county. Results are discussed in the context of evidence from other parts of the UK and the US. The main issues identified in this discussion are competition, consumer choice, user involvement, the dangers of excessive and inappropriate regulation, the importance of trust and risk, and the relationship of resources to quality. (RH). |
| Accession Number | CPA-980729002 A |
| Classmark | PK: Q3: PF: 6QH: 59 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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