Centre for Policy on Ageing



Now we're talking — a report setting out how public services in London are breaking through the language barrier, and pointing out the way ahead
Corporate Author	Consumer Congress Trust
Publisher	Consumer Congress, London, 1996
Pages	48 pp
Source	Consumer Congress, 20 Grosvenor Gardens, London SW1W 0DH.
Keywords	Services ; Ethnic groups ; Consumer ; Communication ; Cognitive impairment ; Information needs ; Social surveys ; London.
Annotation	This report - based on a survey of local authorities, housing associations, hospitals, benefit offices, courts and police forces - looks at how public service providers in London tried to meet the information needs of people whose first language is not English, or who have a learning disability. Recommendations are made on the use of plain English, including reviewing the clarity of language of forms, publications and letters. Other recommendations are made on plain language training for staff; translating written information; providing interpreters and sign language interpreters; and publicising services available. Reference is made to quality of services: public service providers should regularly ask their users how satisfied they are, and how services can be improved or reviewed. (RH).
Accession Number	CPA-980610219 B
Classmark	I: TK: WY: U: E4: UV:IK: 3F: 82L
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.