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Centre for Policy on Ageing | |
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| Case management as a force for quality assurance and quality improvement in home care | | Author(s) | Rosalie A Kane, Howard Degenholtz |
| Journal title | Journal of Aging & Social Policy, vol 9, no 4, 1997 |
| Pages | pp 5-28 |
| Source | http://www.tandfonline.com |
| Keywords | Domiciliary services ; Community care ; Management [care] ; Quality ; United States of America. |
| Annotation | This study examined the extent to which case managers engage consciously in quality assurance activities for the services they purchase or arrange. Semi-structured interviews were conducted with representatives of 75 case management services responsible for allocating home and community-based services with public funds, and 17 private, fee-for-service case management agencies in the United States (US). Findings showed that relatively few agencies had developed formal criteria for defining quality, or systematic ways to assess it. Several types of quality oversight provided by case managers were identified: on-site review by case managers themselves, administrative review, and independent review by quality assurance staff. Examples of best practice are presented and policy implications are discussed. |
| Accession Number | CPA-980406409 A |
| Classmark | N: PA: QA: 59: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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