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Centre for Policy on Ageing | |
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Client feedback - does it lead to improved services?
— part 1 - background and development of the measurement tool | | Author(s) | Gill Lewin |
| Journal title | Managing Community Care, vol 6, issue 1, February 1998 |
| Pages | pp 28-36 |
| Keywords | Domiciliary services ; Quality ; Performance ; Attitude ; Family care ; Australia. |
| Annotation | This case study describes how Western Australia's largest home-care organisation - Silver Chain - approached the task of obtaining feedback on its performance from its clients and their carers. The aim was to use this feedback both as a valid and reliable indicator of its performance, in order to be accountable to its funders, and as a basis for strategies to improve further the services provided to clients. |
| Accession Number | CPA-980402403 A |
| Classmark | N: 59: 5H: DP: P6:SJ: 7YA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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