Centre for Policy on Ageing
 

 
NHS complaints procedures: the first year
 — a report by the National Consumer Council
Corporate AuthorNational Consumer Council - NCC
PublisherNational Consumer Council, London, 1997
Pages49 pp
SourceNational Consumer Council, 20 Grosvenor Gardens, London SW1W 0DH.
KeywordsComplaints [services] ; National Health Service ; Progress reports.
AnnotationThis report, based on background research by Christine Hogg, makes observations as to the effectiveness of the NHS complaints system which came into effect in April 1996. It comments on the potential strengths and emerging weaknesses, focusing on implementation, making the system work, and monitoring and improvement. It summarises the matters still requiring attention by the Department of Health (DoH), and stresses the importance of changed attitude, support for staff and complainants, and monitoring the outcome of complaints from the complainant's perspective.
Accession NumberCPA-980127229 B
ClassmarkQLV: L4: 6KC

Data © Centre for Policy on Ageing
...from the Ageinfo database published by Centre for Policy on Ageing.
 
CPA home >> Ageinfo Database >> Queries to: webmaster@cpa.org.uk