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Consumer concerns 1997: consumers' views of shops and shopping
 — a National Consumer Council report of an RSL survey
Corporate AuthorNational Consumer Council - NCC
PublisherNational Consumer Council, London, 1997
Pages58 pp
SourceNational Consumer Council, 20 Grosvenor Gardens, London SW1W 0DH.
KeywordsConsumer ; Shops ; Performance ; Social surveys.
AnnotationThis survey - for which opinion research was carried out by Research Services Ltd., RSL CAPIBUS - examines people's experiences and opinions of typical shops and services, ranging from the local corner shop to major supermarkets. It looks at consumers' views of customer care, sources of dissatisfaction, and shopping habits for both occasional and regular shopping. Statistics show variations by region, age group, status and social group.
Accession NumberCPA-980127228 B
ClassmarkWY: WWE: 5H: 3F

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