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Channels of communication
— report on an enquiry carried out in hospitals in Scotland for the Working Party on Suggestions and Complaints in Hospitals |
| Author(s) | Vera Carstairs |
| Corporate Author | Scottish Home and Health Department |
| Publisher | Scottish Home and Health Department, [Edinburgh], 1970 |
| Pages | 135 pp (Scottish health service studies, no 11) |
| Keywords | Complaints [services] ; Patients ; Hospital services ; Communication ; Social surveys ; Scotland. |
| Annotation | This enquiry was carried out at the request of a Working Party set up by the Secretary of State for Scotland, to make recommendations about procedures which could be used in hospitals for dealing with suggestions and complaints made by patients. The report describes the enquiry's design, considers patients' level of satisfaction, looks at comments made by patients, and discusses barriers and channels of communication. |
| Accession Number | CPA-980114001 B |
| Classmark | QLV: LF: LD: U: 3F: 9A |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |