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Centre for Policy on Ageing | |
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Beyond the citizen's charter
— new directions for social rights | | Author(s) | Ian Bynoe |
| Corporate Author | Institute for Public Policy Research (IPPR) |
| Publisher | Institute for Public Policy Research, London, 1996 |
| Pages | 144 pp |
| Source | IPPR, 30-32 Southampton Street, London WC2E 7RA. |
| Keywords | Rights [elderly] ; Standards of provision ; Social policy. |
| Annotation | The Citizen's Charter claims to have improved services, but it has been flawed in its approach and has frequently proved ineffective. This report examines examples in practice, including: the Patient's Charter; the Victim's Charter; the Passenger's Charter; British Gas plc's `Commitment to customers'; and local authority charters. IPPR (the Institute for Public Policy Research) proposes six principles for a new policy and reforms to build on the Charter's strengths and overcome its weaknesses: fair treatment, entitlement, participation, openness, public accountability, and co-operation. (RH). |
| Accession Number | CPA-971118224 B |
| Classmark | IKR: 583: TM2 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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