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Centre for Policy on Ageing | |
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| Consumer satisfaction for individuals with developmental disabilities | | Author(s) | Barbara Wilhite, Kathleen Sheldon |
| Journal title | Activities, Adaptation & Aging, vol 21, no 3, 1997 |
| Pages | pp 71-77 |
| Source | http://www.tandfonline.com |
| Keywords | Consumer ; Satisfactory ; Mental disorder ; Cognitive impairment ; United States of America. |
| Annotation | Consumer satisfaction is a significant measure of the quality of service provision. However, little information is available on consumer satisfaction for individuals with developmental disabilities. Information that is available may paint an overly optimistic view of the service system. Reasons for the tendency of service recipients to report high levels of satisfaction are presented. Suggestions for obtaining meaningful consumer satisfaction data are discussed. |
| Accession Number | CPA-970718008 A |
| Classmark | WY: 5HH: E: E4: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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