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Centre for Policy on Ageing | |
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| Elderly patients' satisfaction with a community nursing service | | Author(s) | Rachel Reed, Chris Gilleard |
| Journal title | IN: Community care: asking the carers; edited by Gail Wilson, 1995 |
| Publisher | Chapman and Hall, London, 1995 |
| Pages | pp 113-125 |
| Source | Chapman and Hall, 2-6 Boundary Row, London SE1 8HN. |
| Keywords | District nursing ; Home nursing ; Performance ; Social surveys. |
| Annotation | It is well known that elderly service users are unwilling to complain about their services, but the extent of their tolerance is very hard to measure. In the present case, the authors were able to sample users before and after large cuts in a district nursing service. Overall satisfaction scores did not alter. The authors go on to show how careful attention to the components of satisfaction can unravel some of the important details, which were hidden by a simple interpretation of their psychometric measures. They also recorded users' comments on the district nursing service. In their analysis they were able to highlight some user attitudes and perceptions in ways that further illustrate their qualitative data. |
| Accession Number | CPA-970303004 B |
| Classmark | N6: N4: 5H: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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