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Centre for Policy on Ageing | |
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Health service quality
— an introduction to quality methods for health services | | Author(s) | John Ovretveit |
| Publisher | Blackwell Special Projects, London, 1992 |
| Pages | 186 pp |
| Keywords | Health services ; Management [care] ; Quality ; Performance ; Methodology. |
| Annotation | This book describes how health service staff and management can apply quality methods to the special circumstances of health services, and tackle conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory and practice of the 'service quality revolution'. |
| Accession Number | CPA-970122212 B |
| Classmark | L: QA: 59: 5H: 3D |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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