Centre for Policy on Ageing
 

 
Interim guidance on implementation of the NHS complaints procedure
Corporate AuthorNHS Executive, Department of Health - DoH
PublisherNHS Executive, Leeds, October 1995
Pages37 pp (excluding appendices)
SourceNHS Executive, Department of Health, Quarry House, Quarry Hill, Leeds LS2 7UE.
KeywordsComplaints [services] ; National Health Service.
AnnotationExplains the processes needed to develop and implement the new NHS complaints procedure, and sets out initial guidance for trusts, new health authorities, and family health services, including GP fundholders, to help them develop local plans for implementing the procedure through their front-line staff. Accompanied by Circular EL (95)121 and a bibliography of source materials.
Accession NumberCPA-960524005 B
ClassmarkQLV: L4 *

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