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Telling examples
Author(s)Paul Bayliss, Sheila Clark
Journal titleThe Health Service Journal, vol 105, no 5472, 28 September 1995
Pagespp 28-29
KeywordsComplaints [services] ; National Health Service ; Patients.
AnnotationPresents the results of an investigation into patients' views of how their complaints were handled.
Accession NumberCPA-951002020 A
ClassmarkQLV: L4: LF *

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