Centre for Policy on Ageing
 

 
I'm not complaining but .....
 — complaints procedures in social services departments
Author(s)Ken Simons
PublisherJoseph Rowntree Foundation, York, 1995
Pages99 pp (Community Care into Practice Series)
SourceBEBC Distribution, PO Box 1496, Parkstone, Poole, Dorset BH12 3LL.
KeywordsComplaints [services] ; Social Services Departments.
AnnotationExamines how well the new statutory complaints procedures introduced as part of the community care legislation are working in social services departments, focusing on people with learning difficulties and their families.
Accession NumberCPA-950612021 B
ClassmarkQLV: PF

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