Centre for Policy on Ageing
 

 

Complaints overload
Author(s)Judy Hirst
Journal titleCommunity Care, no 1067, 11 - 17 May 1995
Pagespp 14-15
KeywordsComplaints [services] ; Services.
AnnotationDiscusses the increase in the number of complaints to social services inspectors about registered care services, and asks who will carry the cost of the extra work generated by complaints investigations.
Accession NumberCPA-950524201 A
ClassmarkQLV: I *

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