Centre for Policy on Ageing
 

 
How elderly people rank-order the quality characteristics of home services
Author(s)Per Gunnar Edebalk, Gillis Samuelsson, Bengt Ingvad
Journal titleAgeing and Society, vol 15, part 1, March 1995
Pagespp 83-102
KeywordsHome care services ; Quality ; Attitude ; Sweden.
AnnotationPresents findings from a Swedish study on the views of older people who receive home help services on the relative importance of quality characteristics, such as continuity, time, influence, personal relation and the suitability of home help staff in term of competence and personal manners. Staff continuity, suitability and personal relations were cited as the most important quality attributes and availability and influence as the least important.
Accession NumberCPA-950407204 A
ClassmarkNH: 59: DP: 76P

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