Centre for Policy on Ageing
 

 
Managing customer relations
 — the elements of good practice in accident and emergency and out-patient departments
Author(s)Danny Callaghan, Tom Caple
PublisherNorth West Thames Regional Health Authority, London, 1986
Pages34 pp
SourceThe Management and Organisation Development Division, North West Thames Regional Health Authority, 40 Eastbourne Terrace, London W2 3QR
KeywordsAccident & emergency depts ; Geriatric out-patients clinics ; Patients ; Attitude.
AnnotationPresents an overview of studies of customers' views of the service they received in Accident and Emergency and Outpatient departments.
Accession NumberCPA-950214215
ClassmarkLD6: L6G: LF: DP

Data © Centre for Policy on Ageing
...from the Ageinfo database published by Centre for Policy on Ageing.
 
CPA home >> Ageinfo Database >> Queries to: webmaster@cpa.org.uk