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Managing customer relations — the elements of good practice in accident and emergency and out-patient departments |
Author(s) | Danny Callaghan, Tom Caple |
Publisher | North West Thames Regional Health Authority, London, 1986 |
Pages | 34 pp |
Source | The Management and Organisation Development Division, North West Thames Regional Health Authority, 40 Eastbourne Terrace, London W2 3QR |
Keywords | Accident & emergency depts ; Geriatric out-patients clinics ; Patients ; Attitude. |
Annotation | Presents an overview of studies of customers' views of the service they received in Accident and Emergency and Outpatient departments. |
Accession Number | CPA-950214215 |
Classmark | LD6: L6G: LF: DP |
Data © Centre for Policy on Ageing |
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...from the Ageinfo database published by Centre for Policy on Ageing. |