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Centre for Policy on Ageing | |
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Spreading the word
— breaking the language barrier for the customer of public utilities | | Author(s) | M Bartram |
| Publisher | Consumer Congress, :London, 1994 |
| Pages | 22 pp |
| Source | Consumer Congress, 20 Grosvenor Gardens, London. SW1W ODH |
| Keywords | Ethnic groups ; Services ; Companies ; Social surveys. |
| Annotation | This report, aimed primarily at public utility companies, their regulators and consumer bodies, considers how public utilities are achieving more effective communication with those of their customers whose first language is not English. |
| Accession Number | CPA-940331006 |
| Classmark | TK: I: X2: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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