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Centre for Policy on Ageing | |
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| Assessment of older adults' satisfaction with adult protective services investigation and assistance | | Author(s) | James G Booker, Mary Breaux, Sharon Abada |
| Journal title | Journal of Elder Abuse and Neglect, vol 30, no 1, January-February 2018 |
| Publisher | Taylor and Francis, January-February 2018 |
| Pages | pp 64-74 |
| Source | http://www.tandfonline.com |
| Keywords | Neglect [care] ; Protection [vulnerable adults] ; Services ; Usage [services] ; Evaluation ; Quantitative studies ; United States of America. |
| Annotation | In the US, Adult Protective Services (APS) agencies are responsible for investigating and intervening in cases of domestic abuse, neglect and exploitation in adults aged 18+. This study examined client satisfaction with services relating to elder self-neglect provided by an APS in Texas. Participants were 77 community-dwelling older adults with APS-substantiated self-neglect who responded to the standardised and widely used 8-item Client Satisfaction Questionnaire (CSQ-8). Approximately 75% of the participants reported being satisfied with the overall services. They felt that the services provided were responsive to their need(s) and helped them deal with their problem(s). More than 80% responded that they would refer a friend, would use APS in the future if necessary, and were at least satisfied with the amount of help received. The extent to which their needs were met received the lowest satisfaction scores (65% were satisfied with the service). Future studies are needed to examine elder self-neglect client satisfaction in relation to specific services. (RH). |
| Accession Number | CPA-180302211 A |
| Classmark | QNR: CA3G: I: QLD: 4C: 3DQ: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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