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Conflict between family caregivers and staff in nursing homes
 — feasibility of the daily diary method
Author(s)Candace Konnert, Calandra Speirs, Camille Mori
Journal titleClinical Gerontologist, vol 40, no 5, October-December 2017
PublisherTaylor and Francis, October-December 2017
Pagespp 350-359
Sourcehttp://www.tandfonline.com
KeywordsCare home staff ; Stress ; Communication ; Family care ; Nursing homes ; Daily ; Evaluation ; Canada.
AnnotationIn this Canadian study, the authors investigate the daily diary method (DDM) for assessing family-staff conflicts in nursing homes, providing descriptive information on conflict, and examining the relationship between conflict and mood among family caregivers. Participants were nine caregivers who experienced conflict with staff on an ongoing basis. They were contacted daily by telephone for 14 days and were asked (1) whether a conflict had occurred, (2) to describe the severity and type of conflict, and (3) to rate their positive and negative affect. Compliance was excellent with no attrition, and there were only 2 missing data points over 126 potential observations. Conflicts occurred on 22% of the days, rated as moderately severe, and were related to poor resident care, lack of information, and staff attitudes. Participants reported significantly lower positive affect (p < .05) and higher negative affect (p < .001) on conflict versus no-conflict days. Exit interviews indicated positive attitudes towards the DDM. The results support the feasibility of the DDM for providing an in-depth understanding of family-staff conflict and its relationship to caregivers' mood. The DDM would ideally be used as an outcome measure in studies that assess interventions which target high-conflict family-staff relationships. (RH).
Accession NumberCPA-171124211 A
ClassmarkQRM: QNH: U: P6:SJ: LHB: 4RA: 4C: 7S

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