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Centre for Policy on Ageing | |
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| Refining case management for dementia using insights from operations management | | Author(s) | Bert Meijboom, Laurens Van den Bosch, Rene Schalk |
| Journal title | Quality in Ageing and Older Adults, vol 15 no 3, 2014 |
| Publisher | Emerald, 2014 |
| Pages | pp 162-170 |
| Source | www.emeraldinsight.com/qaoa.htm |
| Keywords | Dementia ; Case work ; Management [care] ; Social work ; Cost effectiveness ; Performance ; Netherlands. |
| Annotation | Providers of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the ageing society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for people with dementia and caregivers, but costly. Using insights from operations management (OM), this paper develops a new model for case management in dementia care. To address both cost containment and customer orientation, insights from OM (in particular front office or back office (FO/BO) configuration and modularity theory) are used to develop an innovative conceptual model for case management in dementia care. The authors find that this framework offers a new way of conceptualising care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organising with case management makes it possible to create a cost-effective and client-centred system of healthcare management. Thus, a new model is developed to address both cost containment and customer orientation, based on insights from OM, in particular FO/BO configuration and modularity theory. (RH). |
| Accession Number | CPA-170526218 A |
| Classmark | EA: IGA: QA: IG: WEC: 5H: 76H |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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