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Centre for Policy on Ageing | |
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Let me back into the world - compassionate care in practice
— a carer and patient's view | | Author(s) | Virginia Minogue |
| Journal title | Quality in Ageing and Older Adults, vol 16, no 2, 2015 |
| Publisher | Emerald, 2015 |
| Pages | pp 75-82 |
| Source | www.emeraldgrouppublishing.com/qaoa.htm |
| Keywords | Hospital services ; Medical workers ; Management [care] ; Person-centred care ; Communication skills ; In-patients ; The Family ; Case studies. |
| Annotation | "Let me back into the world" was the heart rending response by an older relative to a question about his well-being following a difficult period of illness and hospitalisation. As his main carer, the author of this paper was struck, when visiting the hospital, by a small poster on a notice board near to the entrance to the hospital ward, outlining the staff's commitment to Compassion in Practice. Compassion in Practice was a 3-year strategy (Department of Health, NHS Commissioning Board, 2012) for building a culture of compassionate care across health and social care. A key element of the strategy was to make the values of care, compassion, courage, communication, competence and commitment, real and visible to patients and the public. This paper seeks to compare the values being stated with the care experience. It records the personal perspectives of a patient and his family carers of compassionate care in practice. This experience is one case study: it does not seek to represent the experience of other patients and their families. This paper highlights the importance of communication. It demonstrates that care and compassion are human emotions and values that have to be lived in practice, and are part of the interaction between patient, clinician and family. Simply believing in those core nursing values does not make them real for the patient in practice. Both the patient and the family carers had extensive experience of working in health and social care, including the NHS. This account demonstrates the challenges of turning strategy into actions that can ultimately improve the patient's experience of care. (RH). |
| Accession Number | CPA-170519219 A |
| Classmark | LD: QT: QA: PAA: UO: LF7: SJ: 69P |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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