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Centre for Policy on Ageing | |
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Exploring aged care business models
— a typological study | | Author(s) | Erez Nusem, Cara Wrigley, Judy Matthews |
| Journal title | Ageing and Society, vol 37, no 2, February 2017 |
| Publisher | Cambridge University Press, February 2017 |
| Pages | pp 386-409 |
| Source | journals.cambridge.org/aso |
| Keywords | Organisation of care ; Administration of care ; Management [care] ; Qualitative Studies ; Australia. |
| Annotation | Australian providers of aged care are facing a rapidly ageing population and growth in demand for services. Beyond a sheer increase in consumers and major regulatory changes from Federal Government, many customers are becoming progressively discontented with a medically dominated model of care provision. This period of turbulence presents an opportunity for new entrants and forward-thinking organisations to disrupt the market, by designing a more compelling value offering. Under this line of inquiry, the researchers conducted a qualitative content analysis study of over 37 Australian aged care organisations, clustering providers into six business model typologies: traditional services, private health, alternative retirement, family operated, Health & Home, and wellness provider. The study revealed that providers of aged care are becoming increasingly aware of emerging customer needs, and, in addressing these needs, are seeking to establish innovative models of care provision. This paper therefore presents a future model of care, along with implications for practice and policy. (RH). |
| Accession Number | CPA-170210206 A |
| Classmark | P: Q: QA: 3DP: 7YA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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