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Centre for Policy on Ageing | |
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| Media reactions to the Panorama programme "Behind Closed Doors: Social Care Exposed" and care staff reflections on publicity of poor practice in the care sector | | Author(s) | Jill Manthorpe |
| Journal title | Journal of Adult Protection, vol 18, no 5, 2016 |
| Publisher | Emerald, 2016 |
| Pages | pp 266-276 |
| Source | www.emeraldgrouppublishing.com/jap.htm |
| Keywords | Elder abuse ; Care homes ; Communication media ; Television [media] ; Personnel ; Attitude. |
| Annotation | The purpose of this paper was to present an analysis of media reactions to the BBC Television Panorama programme, `Behind Closed Doors' and to set this in the context of interviews with care staff about their reflections on publicity about poor practice in the care sector. There were mixed reactions to exposé of poor care on television and to the debates that preceded and followed the broadcast. The particular exposé of care home practices by the Panorama programme led to debate in England about the potential role of covert cameras in care homes. The interviews revealed that while care staff are affected by scandals in the media about social care, they do not necessarily focus on themes that the media stories subsequently highlight. Overall some are disenchanted while others have ideas of what needs to change to improve practice. Care staff consider that there remain problems in raising concerns about practices and some staff feel unable to stay in workplaces where they have made complaints. Local Safeguarding Adult Boards may wish to develop a communications strategy to deal with requests for reactions to media reports locally and nationally. Safeguarding practitioners may wish to prepare for increased referrals following media coverage of poor care in their areas. They may later be able to use media reports to discuss any local differences of interpretation over matters such as prosecutions for abuse. Trainers and educationalists may wish to clarify the importance given by care providers to raising concerns, the ways in which difficult conversations can be held, and the protections available to whistle-blowers or those raising concerns _ with local examples to provide assurance that this is not mere rhetoric. Television reports of problems with social care attract wide media interest but very little is known about how care workers respond to depictions of their work and their occupational grouping. This paper links media and expert commentator reactions to television exposé with data acquired from interviews with those on the frontline of care. (JL). |
| Accession Number | CPA-161125206 A |
| Classmark | QNT: KW: UD: UKL: QM: DP |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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