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Oversight of user choice and provider competition in care markets, Department of Health, and local authority adult social services
 — report by the Comptroller and Auditor General
Corporate AuthorNational Audit Office - NAO
PublisherTSO, London, 15 September 2011
Pages39 pp (HC 1458 Session 2010-12)
SourceDownloads at: https://www.nao.org.uk/report/oversight-of-user-choice-and...
KeywordsCare homes ; Nursing homes ; Costs [care] ; Consumer choice ; Local Authority ; Government publications ; England.
AnnotationThis report examines the oversight of user choice and provider competition, where care users receive state funding as a personal budget (including direct payments) or use their own funds (as self-funders). The report evaluates the arrangements in place locally and at the national level for building market oversight capability. It finds that while the majority of users report a positive impact on their well-being from having personal budgets, a small minority feel worse off. However, users report very different levels of support and engagement across local authorities; and users find purchasing care difficult. Self-funders need to make well-informed decisions to avoid falling back on state funding, but they often feel unsupported. The financial problems faced by Southern Cross care homes show that Government needs further arrangements at a national and local level to protect users from provider failure. A summary report (9 pp) is also available. (RH).
Accession NumberCPA-160531007 E
ClassmarkKW: LHB: QDC: WYC: PE: 6OA: 82

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