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Centre for Policy on Ageing | |
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| Patients' and carers' experiences of UK memory services | | Author(s) | Emma Hailey, Sophie Hodge, Alistair Burns, Martin Orrell |
| Journal title | International Journal of Geriatric Psychiatry, vol 31, no 6, June 2016 |
| Publisher | Wiley Blackwell, June 2016 |
| Pages | pp 676-680 |
| Source | www.orangejournal.org |
| Keywords | Memory and Reminiscence ; Services ; Quality ; Family care ; Attitude. |
| Annotation | The objective of this study was to test the validity of an accreditation programme for memory services in the UK by investigating whether different levels of accreditation status (excellent compared with accredited) were reflected in patients' and carers' reported satisfaction. The study used a comparison of survey data from patient and carer feedback questionnaires collected from services as part of the accreditation process. 583 patient questionnaires and 663 carer questionnaires were returned from 41 services. Patients and carers who attended memory services which were later accredited as excellent were more likely than those who had visited accredited services to have: been given written information about a variety of topics; been asked for feedback about using the memory service; and had found it easier to get to their appointments. Carers attending services accredited as excellent were more likely to have been offered an assessment of their needs. Patients and carers had very good experiences of memory services overall whether they had standard or excellent accreditation. However excellent services were consistently better on a number of factors. This provides further support that the accreditation process is an important indicator of the quality of memory services. (JL). |
| Accession Number | CPA-160520210 A |
| Classmark | DB: I: 59: P6:SJ: DP |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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