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Centre for Policy on Ageing | |
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| A report of investigations into unsafe discharge from hospital | | Corporate Author | Parliamentary and Health Service Ombudsman |
| Publisher | Parliamentary and Health Service Ombudsman, London, May 2016 |
| Pages | 30 pp |
| Source | Download: http://www.ombudsman.org.uk/__data/assets/pdf_file... |
| Keywords | Discharge [hospitals] ; Ombudsman ; Complaints [services] ; Investigation. |
| Annotation | Best practice guidance on discharge from hospital states that 'discharge is a process and not an isolated event at the end of the patient's stay'. This report focuses on nine experiences drawn from recent complaints investigated by the Parliamentary and Health Service Ombudsman, which best illustrate the problems seen and the gap between established good practice and people's actual experience of leaving hospital. The stories highlight the consequences of health and social care organisations failing to manage people's discharge from hospital. The report identifies four main issues: patients being discharged before they are clinically ready to leave hospital; patients not being assessed or consulted properly before their discharge; relatives and carers not being told that their loved one has been discharged; and patients being discharged with no home-care plan in place or being kept in hospital due to poor co-ordination across services. The report highlights three areas requiring particular attention: failures to check people's mental capacity and offer legal protections for those who lack capacity; carers and relatives not being treated as partners in discharge planning; and poor co-ordination within and between services. (RH) |
| Accession Number | CPA-160520001 E |
| Classmark | LD:QKJ: PCO: QLV: 4A6 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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