Centre for Policy on Ageing



Tell me! — Improving information-provision for older Londoners
Corporate Author	Age UK London
Publisher	Age UK London; London Councils, London, [2015]
Pages	26 pp (A5 booklet); 15 pp (download)
Source	Age UK London, 1st Floor, 21 St Georges Road, London SE1 6ES. www.ageuk.org/london Download: http://www.ageuk.org.uk/brandpartnerglobal/londonv...
Keywords	Information needs ; Social surveys ; London.
Annotation	This report aims to to improve the information older people receive from local councils and the NHS to help access vital public services. The report, which looks at access to information from public bodies such as Local Councils, NHS Trusts and Clinical Commissioning Groups (CCGs) in the capital, is based on findings from older people (143 questionnaire respondents) in 25 London Boroughs. Some older people found obtaining information particularly difficult; and among reasons given were: not having internet access; websites not enabling easy access to information; and answer-phone automated response systems not having relevant options, resulting in long periods on hold. The report recommends that older people are involved in the design and testing of the medium whereby information is provided: websites, telephone services, printed publications, or face-to-face. (RH).
Accession Number	CPA-150731001 E
Classmark	UV:IK: 3F: 82L *
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.