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What do clients expect of community care and what are their needs?
 — The Community Care for the Elderly: Needs and Service Use Study (CENSUS)
Author(s)Fleur Harrison, Lee-Fay Low, Anna Barnett
Journal titleAustralasian Journal on Ageing, vol 33, no 3, September 2014
PublisherWiley, September 2014
Pagespp 208-213
Sourcewileyonlinelibrary.com/journal/ajag
KeywordsCommunity care ; Services ; Needs [elderly] ; Usage [services] ; Attitude ; Australia.
AnnotationThe present study aimed to investigate the relationship between objectively assessed care needs and expectations for care of older people and their carers, before commencement of community care services. Study participants were a cohort of 55 community-dwelling older adults and carers, recruited after receiving approval for government-subsidised community care services. Care needs and expectations of care were assessed at interview. Research findings showed that participants' and carers' expectations for their pending community care package did not correspond with unmet participant needs. Instead, expectations corresponded with met needs, that is those for which they already received help, with the exception of expectations of domestic support and personal care. Participants' unmet needs were predominantly in social and recreational activities, eating and physical and mental health. As community care in Australia becomes consumer-directed by 2015, care services will need to empower clients and carers through education about their needs and available services, as part of the assessment and service negotiation process. (JL).
Accession NumberCPA-150626274 A
ClassmarkPA: I: IK: QLD: DP: 7YA

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