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Centre for Policy on Ageing | |
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Care managers' experiences of cross-cultural needs assessment meetings
— the case of late-in-life immigrants | | Author(s) | Emilia Forssell, Sandra Torres, Anna Olaison |
| Journal title | Ageing and Society, vol 35, no 3, March 2015 |
| Publisher | Cambridge University Press, March 2015 |
| Pages | pp 576-601 |
| Source | journals.cambridge.org/aso |
| Keywords | Key workers ; Immigrants ; Needs [elderly] ; Evaluation ; Sweden. |
| Annotation | Research on care managers' experiences of the needs assessment process is scarce, even though the literature on needs assessment practice is relatively extensive. One of the research areas that has not received attention yet is the way in which care managers experience the challenges that are presumably posed by increased ethnic, cultural, linguistic and religious diversity among prospective elder care recipients. This article addresses this research gap. It is based on a project that aims to shed light on care managers' experiences of the needs assessment process in general and cross-cultural needs assessment meetings in particular. The data derive from focus group interviews with 60 care managers in Sweden (N=60). This article focuses on care managers' experiences of needs assessment with older people who have immigrated late in life, who come from cultures considered different from the Swedish one and who have not mastered the Swedish language. This was the group of older people that the care managers mostly thought of when asked to describe their experiences of cross-cultural needs assessment meetings. The interviewed care managers discussed the challenges that these meetings present, which were related to communication due to language barriers, different demands and expectations, insecurity regarding what is customary in such meetings, as well as perceived passivity among late-in-life immigrants. The article discusses the contributions of the findings to research on care management practices in general, as well as to needs assessment practice in particular. (RH). |
| Accession Number | CPA-150623018 A |
| Classmark | QRK: TJ: IK: 4C: 76P |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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