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Explaining the operation of a home care system
Author(s)Kenneth J Turner
Journal titleJournal of Assistive Technologies, vol 9, no 1, 2015
PublisherEmerald, 2015
Pagespp 21-37
Sourcewww.emeraldgrouppublishing.com/jat.htm
KeywordsHome care services ; Assistive technology ; Management [care] ; Policy ; Evaluation.
AnnotationRule-based management offers flexibility and customisation of automated home care systems and allows users to state how a home care system should automatically support their care needs. The aim of this paper was to devise a general solution that would allow a policy-based (i.e. rule-based) management system to explain its operation. The work was built on an existing policy-based management system called Advanced Component Control Enhancing Network Technologies (ACCENT). This included automated management of home care using two forms of rules: higher-level (user) goals and lower-level (system) policies. These rules could be defined by users (typically carers) to personalise how the system should support the resident. In new work, the system has been extended to include an explanation facility that allows the user to understand the past and future behaviour of the system. In this initial evaluation participants found the explanation facility to be understandable and were able to use it effectively. A small weakness in the explanation facility was identified that would be addressed in future work The study concludes that the enhanced home care system is now more usable and comprehensible, and so will be easier to deploy and maintain and also be more acceptable and usable. (JL).
Accession NumberCPA-150619261 A
ClassmarkNH: M: QA: QAD: 4C

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