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Centre for Policy on Ageing | |
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'When I get off the phone I feel like I belong to the human race'
— evaluation of the Silver Line Helpline pilots | | Author(s) | Samantha Callan |
| Corporate Author | Centre for Social Justice - CSJ; Silver Line UK |
| Publisher | Centre for Social Justice, London, November 2013 |
| Pages | 59 pp |
| Source | Centre for Social Justice, 4th Floor, Victoria Charity Centre, 11 Belgrave Road, London SW1V 1RB. Down;oad: http://www.centreforsocialjustice.org.uk/UserStora... |
| Keywords | Loneliness ; Isolation ; Telephone services [domiciliary] ; Public libraries ; Evaluation ; Pilot. |
| Annotation | The purpose in setting up the Silver Line Helpline was to tackle loneliness and isolation. This report's introduction outlines the Helpline's aims and objectives, also the processes that support it, followed by the parameters of the evaluation. The findings cover Silver Line's reach; the effectiveness of the Helpline's referral function; the difference Silver Line has made, to date, to the lives of older people; and the skills and values that staff, volunteers and callers consider essential. Emerging patterns in how the Silver Line is working, in process terms, are also examined. Among key learning points discussed are to: provide a referral service to link older people to the many and varied services that exist around the country; deliver a telephone befriending service to combat loneliness; and identify those who are particularly vulnerable and may be suffering abuse or neglect and, when appropriate, refer them to specialist services. (RH). |
| Accession Number | CPA-131127012 B |
| Classmark | DV: TP: OUA: UT: 4C: 4UC |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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