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Centre for Policy on Ageing | |
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| Emotional labour and successful ageing in the workplace among older Chinese employees | | Author(s) | Francis Cheung, Anise M S Wu |
| Journal title | Ageing and Society, vol 33, no 6, August 2013 |
| Publisher | Cambridge University Press, August 2013 |
| Pages | pp 1036-1051 |
| Source | journals.cambridge.org/aso |
| Keywords | Employment of older people ; Job satisfaction ; Emotions ; Attitude ; Well being ; Correlation ; Hong Kong. |
| Annotation | Emotional labour refers to the regulation of emotion at work in accordance with organisational rules. To fulfil these, employees usually adopt two emotional labour strategies. One, surface acting refers to changes in emotional expression without changing inner emotional state (e.g. faking a smile). In the other, deep acting, employees control both their internal feelings and external expression. In this study, the authors examined the relationship between emotional labour and successful ageing among older Hong Kong Chinese workers. They also investigated whether job satisfaction mediated the association between emotional labour and successful ageing in the workplace. Results show that deep acting was positively related to successful ageing in the workplace, whereas surface acting was negatively related to the same. Structural equation modelling shows that job satisfaction partially mediated the association between emotional labour and successful ageing in the workplace. The limitations of the study and further recommendations are also discussed. (RH). |
| Accession Number | CPA-130802006 A |
| Classmark | GC: WL5: DL: DP: D:F:5HH: 49: 7DR |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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